Refund policy
Return & Refund Policy
Returns
We offer a 30-day return policy, which means you have 30 days from the date of receiving your order to request a return.
To be eligible for a return, your item must be returned in the same condition in which it was received: unworn, unused, with all original tags attached, and in its original packaging. Proof of purchase, such as your receipt or order confirmation, is also required.
To initiate a return, please contact us at info@vacantmindsstore.com. Once your return request has been reviewed and approved, we will provide instructions on how and where to send your item.
Please note that items returned without prior approval will not be accepted.
For any questions regarding returns, please contact us at info@vacantmindsstore.com.
Australian Returns
For approved returns within Australia, a return shipping label may be provided where applicable. Detailed return instructions will be supplied once your return request has been approved.
International Returns
For orders shipped outside Australia, customers are responsible for all return shipping costs. Returned items must be sent via a tracked postal or courier service to ensure safe delivery.
Refunds for international returns will only be processed once the returned item has been received and inspected at our facility. We recommend retaining proof of postage and tracking information until your return has been completed.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you receive an item that is damaged, defective, or incorrect, contact us as soon as possible at info@vacantmindsstore.com. We will assess the issue and work promptly to provide an appropriate resolution.
Refunds
Once we have received and inspected your returned item, we will notify you of the outcome of your refund request.
If your refund is approved, it will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or payment provider, and it may take additional time for the refund to appear in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@vacantmindsstore.com.